How Can We Help You?

Find answers, troubleshooting guides, and support for your GETS products

Frequently Asked Questions

How do I set up my Motion Sensor Light?
  1. Fully charge the device using the USB cable provided
  2. Clean the mounting surface with the included alcohol pad
  3. Remove the adhesive backing and press firmly on the surface
  4. The light will automatically turn on when motion is detected
  5. To adjust sensitivity, use the switch on the back of the device
How long does the battery last on a single charge?

The Motion Sensor Light typically lasts 2-3 months on a single charge with normal usage (5-10 activations per day). Battery life depends on frequency of use and brightness settings.

Can I control the smart plugs remotely?

Yes! Both 10A and 16A smart plugs can be controlled remotely via the GETS mobile app. You'll need to connect them to your Wi-Fi network during setup. Once connected, you can control them from anywhere with an internet connection.

Are GETS products compatible with Alexa and Google Home?

Yes! Our smart plugs are compatible with both Amazon Alexa and Google Assistant. You can control them using voice commands after linking your GETS account in the respective smart home app.

What is the warranty period for GETS products?

All GETS products come with a 1-year manufacturer warranty from the date of purchase. This covers manufacturing defects and hardware failures. To activate your warranty, please register your product on our warranty registration page.

How do I reset my smart plug?
  1. Press and hold the power button for 10 seconds
  2. The LED will blink rapidly, indicating reset mode
  3. Release the button when the LED starts blinking
  4. Wait 30 seconds for the device to complete the reset
  5. The plug is now ready to be set up again
Can I use multiple devices on the same network?

Absolutely! You can connect up to 50 GETS devices on a single Wi-Fi network. Each device can be named and controlled individually through the GETS app.

What should I do if my device is not responding?
  1. Check if the device is powered on and LED is lit
  2. Ensure your Wi-Fi connection is stable
  3. Try resetting your router
  4. Remove and re-add the device in the app
  5. If the issue persists, perform a factory reset
  6. Contact our support team if the problem continues

Troubleshooting Guides

Connection Issues
  • Ensure your Wi-Fi is 2.4GHz (5GHz not supported)
  • Check router settings allow new device connections
  • Move device closer to router during setup
  • Restart both device and router
Battery Issues
  • Use original USB cable for charging
  • Charge for minimum 4 hours initially
  • Avoid extreme temperatures during charging
  • Replace if battery drains in less than 1 week
Voice Control Not Working
  • Re-link GETS skill in Alexa/Google Home app
  • Check device names are unique and simple
  • Ensure GETS app is updated to latest version
  • Verify account linking is successful
Motion Sensor Not Detecting
  • Clean the sensor lens with soft cloth
  • Adjust sensitivity setting to "High"
  • Ensure no obstacles blocking sensor
  • Check detection angle (120° cone)

Still Need Help?

Our support team is here to help you Monday through Saturday, 9 AM to 6 PM IST

Email Support

support@getsbh.com

Phone Support

+91 98765 43210

Live Chat

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